meritsphere Terms of Service

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Welcome to meritsphere. The following Terms of Service ("Terms") set out the rules that apply when you visit or use the meritsphere website, mobile platform, product offerings, and customer support services. You accept these Terms by accessing our platform or placing an order with us.

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1. Acceptance of Terms

When you access or use any service offered by meritsphere, you confirm that you have reviewed these Terms, that you understand them, and that you consent to be bound by them together with any laws and regulations that apply to you. Should you disagree with any part of these Terms, you must refrain from using our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place orders on this website, you must be 18 years of age or older, or have reached the legal age of majority where you reside.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, and non-commercial purposes. The following activities are not permitted:
  • Carrying out fraudulent transactions or submitting orders that are not genuine;
  • Deploying automated bots, scrapers, or similar tools to harvest product data or pricing without our consent;
  • Trying to breach site security, our data infrastructure, or other users' accounts;
  • Reselling meritsphere products for commercial profit without our express written approval.
• Account Security: You are responsible for keeping your account credentials confidential and for every activity that takes place through your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional details, allergen warnings, and prices. Even so, typographical mistakes or inventory discrepancies can occasionally arise.
• Price & Order Corrections: Where a clear pricing or typographical mistake has occurred, meritsphere may correct the error and amend or cancel any affected orders before they are dispatched, and we will issue a full refund of any amount you were charged.
• Perishable Goods: Fresh or perishable items may naturally show slight differences in weight, appearance, or ripeness. Allergen details are supplied for your reference; customers with severe allergies should carefully review the product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraud or a breach of these Terms.
• Payment Processing: All payments are encrypted with SSL/TLS technology and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before your order is dispatched.
• Order Modifications & Cancellations: If you wish to cancel or change an order, you must contact [email protected] within 1 hour of placing it. After an order has moved into dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: Our Shipping Policy sets out all shipping fees, delivery estimates, and processing times.
• Returns & Refunds: Our Return & Refund Policy governs returns, return eligibility, damage claims, and refund processing timelines.

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6. Intellectual Property

All original content found on meritsphere's platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to meritsphere and is safeguarded by international copyright, trademark, and intellectual property laws. Reproduction or distribution without authorization is strictly forbidden.

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7. Limitation of Liability

To the fullest extent that applicable law allows, meritsphere will not be responsible for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our total aggregate liability will not exceed the amount you actually paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, without regard to conflict of law rules. Before pursuing any formal action, you agree to first bring any dispute or claim relating to these Terms or your purchase to meritsphere's support team so that we can attempt an informal resolution.

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9. Changes to These Terms

meritsphere may revise or update these Terms at any time. When we make material changes, we will announce them by publishing the revised terms on our website. If you continue using our website or services after an update takes effect, you are deemed to have accepted the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: meritsphere
• Customer Support Email: [email protected]
• Customer Support Phone: 13603568155
• Physical Business Address: 15003 NE 70TH ST, VANCOUVER, WA 98682-8682, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST